CLASS TITLE:
Public Safety Support Lead
PURPOSE OF THE CLASSIFICATION:
Performs various support duties
within the Information Technology Department.
ESSENTIAL TASKS:
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Provides Tier-1 support to City of Muskogee employees
with a priority on public safety employees; i.e. police, fire and emergency management. Manages deployment of Mobile Data Terminals
(MDTs) in police cars.
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Manages programming, firmware and deployment of
cellular modems in police cars as well as tracking placement of these modems.
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Manages deployment of software and updates on
both MDT and desktop devices.
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Works with relevant third parties; supports the
following software and associated hardware: Tyler New World, Firehouse, Tyler Incode,
Central Square, Lexipol, Brazos, Frontline, Flock and any applications in use
by City employees with a priority on public safety.
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Troubleshoots issues with the software and
associated hardware mentioned above.
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Provides hardware and software support for all
workstations, printers and any equipment attached to workstations with priority
on public safety.
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Works closely with 911 center to troubleshoot
issues with Brazos, Tyler New World and Tyler Incode software.
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Limited computer repair.
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Maintains website sections for public safety.
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Provides support for network troubleshooting and
repair.
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Provides support for the VoIP telephone system.
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Assists departments with maintaining their
section of the web site.
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Provides software support for all Microsoft
Office and other PC based applications.
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Operates office equipment such as fax machines,
copiers and phone systems and uses computer for spreadsheets, word processing,
database management and other applications; learns to operate new office
technologies as they are developed and implemented.
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Records and broadcasts City Council, Public
Works and other meetings as needed.
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May be called out after normal working hours and
weekends.
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Performs other work as necessary and or as
assigned.
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Must report to work on a regular and timely
basis.
The duties listed above are
intended only as illustrations of the various types of work that may be
performed. The omission of specific
statements of duties does not exclude them from the position.
REPORTING RELATIONSHIPS:
The Public Safety Support Lead reports
directly to the Information Technology Director.
The Public Safety Support Lead
does not have any direct reports or supervisory responsibilities.
QUALIFICATIONS:
Training and Experience: Graduation
from high school or equivalent. Minimum
of two (2) years’ experience in a technical or database support position. Preference will be given to applicants with
experience using and/or supporting public safety applications and/or Central
Square Naviline applications.
Knowledge, Abilities and Skills: Knowledge of the unique requirements of public
safety employees, specific software and hardware and/or Central Square Naviline
applications is a plus. Competent
knowledge of Windows 10 and Windows 11 operating systems. Requires the ability to work well with others
both inside the City offices and outside (County, etc.) to maintain the flow of
information vital to the delivery of public safety. Must be a self starter, and be able to remain
on task without constant supervision and be very detail and customer service
oriented.
Physical
Requirements: The physical requirements described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job in compliance with the Americans with Disabilities Act (ADA) requirements. On a case by case
basis, reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing the duties of this job, arm and hand steadiness and finger dexterity is needed enough to operate personal computers and
workstations at long intervals.
Occasional lifting/moving of paper and computers weighing up to fifty (50) pounds will be necessary. Vision, speech and hearing to perform
essential tasks is imperative. Punctuality and reasonable attendance is
essential. Must submit to drug
screening and fitness to work physical exam.
Licenses and
Certificates: Possession of a valid Oklahoma Class D
driver’s license is required.
WORKING ENVIRONMENT: Work in this
classification is primarily indoors in an office environment. Will travel to other City locations as
required. Requires some night and weekend work with
ability to work on call.
Notice: This
classification is a “safety sensitive” position as defined by the United States
Department of Transportation drug and alcohol testing regulations, the Oklahoma
Standards for Workplace Drug and Alcohol Testing Act and/or the Oklahoma
Medical Marijuana laws. As a “safety
sensitive” classification, the employee will be
subject to drug and alcohol testing including random testing. Marijuana is one of the substances included
in the drug panel screening. Possession
of a medical marijuana license will not excuse the employee from the testing process or the consequences of
testing positive for marijuana.
MINIMUM PAY:
$22.16/hr. Excellent employee
benefits (insurance, vacation leave, sick leave, retirement, holidays).
WORK HOURS: 8:00 a.m. to
5:00 p.m., Monday through Friday.
Requires some night and weekend work with ability to work on call.
WORK LOCATION: City of
Muskogee Information Technology Department, 229 West Okmulgee Avenue.,
Muskogee, Oklahoma.
RESUMES
MAY BE SUBMITTED BUT WE REQUIRE OUR EMPLOYMENT APPLICATION BE COMPLETED ALONG WITH THE APPLICATION. We
can also fax, email or mail one to you or you can pick one up from the City of
Muskogee Human Resources Department at 505 Columbus Street, Muskogee, Oklahoma.
Applications can be returned to the same address or by mail: City of
Muskogee, Human Resources Department, P. O. Box 1927, Muskogee, OK
74402-1927; by fax: 918-684-6223; or by email: jkennedy@muskogeeonline.org.
If you should have any questions, please call the Human Resources Department at
918-684-6221 or inquire in person at the address above or fax or email (above).
DEADLINE FOR APPLICATIONS: There
is no deadline for applications for this position – it will be open until
filled.